Here you will find the complete terms for private customers' purchases in Quote Copenhagen's webshop. Business purchases are subject to separate B2B terms.
Quote Copenhagen ApS, Skagerrakvej 8, 2150 Nordhavn, Denmark. CVR: 41980303.
Email info@qbb.dk or call +45 60 72 10 04. We are available Monday–Friday, 10:00–17:00, and aim to reply to your email within one business day.
Prices for Denmark are quoted in DKK and for the rest of Europe in EUR. For deliveries within the EU, consumer prices include applicable VAT. Shipping and the total price are shown before payment. For deliveries outside the EU, local import taxes, customs duties and carrier fees may be added.
You can pay by card and MobilePay, as well as with the other payment options shown at checkout. Shopify also supports Shop Pay, Apple Pay and Google Pay in our webshop; availability may depend on your device and country.
You will receive an order confirmation by email. Payment is charged when the item is dispatched. We do not charge card fees. Contact us as soon as possible if you discover an error in your order.
Cushion covers are sold without cushion inserts; inserts can be purchased separately. Many sari products are one of a kind. Small repairs and variations in recycled textiles are described with the products. This does not affect your statutory rights concerning defects.
Shipping costs DKK 49 including VAT for purchases below DKK 500. Shipping is free from DKK 500 inclusive.
Shipping costs EUR 7 including VAT for purchases up to and including EUR 67. Shipping is free for purchases over EUR 67. These prices apply to the EU outside Denmark and to the United Kingdom, but not to Ireland, Norway or Switzerland.
Contact us for shipping prices and delivery times to Ireland, Norway and Switzerland. We do not ship to the USA. Delivery to other countries outside Europe is by prior agreement only.
The thresholds are calculated on the value of the goods after any discounts and also apply to mattresses and seat cushions.
We allow 1 business day for packing. Transit then takes 1–2 business days in Denmark and 3–4 business days in the EU. The total expected delivery time is therefore 2–3 business days in Denmark and 4–5 business days in the EU. Business days are Monday–Friday, excluding public holidays. Contact us for delivery times to the United Kingdom and other countries outside the EU.
We use GLS in Denmark and UPS home delivery abroad. See the available delivery options at checkout and read more under Shipping & delivery.
As a private customer, you have a 14-day right of withdrawal from the day you or a person you have chosen receives the item. If items from the same order are delivered separately, the period starts when the last item is received. Give us a clear statement that you wish to withdraw before the period expires, for example by emailing info@qbb.dk. Simply failing to collect the parcel is not sufficient.
Return the item without undue delay and no later than 14 days after notifying us that you wish to withdraw. You pay the direct cost of return shipping and are responsible for the item during the return shipment. Please therefore keep your proof of postage.
Send directly to Quote Copenhagen ApS, Skagerrakvej 8, 2150 Nordhavn, Denmark. CVR: 41980303. We do not accept cash-on-delivery parcels or collect return parcels from parcel shops. See the practical guide under Returns & complaints.
You may inspect and try the item in the same way as in a physical shop. You are only liable for diminished value resulting from handling beyond what is necessary to establish the item's nature, characteristics and functioning. Pack the item securely, preferably in its original packaging, and include the label with the item number if possible. Missing packaging or a missing label does not automatically mean that you lose your right of withdrawal.
We will refund you without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the item or evidence that it has been returned, whichever happens first. The refund will be made using the same payment method as the purchase, unless we expressly agree otherwise, and at no charge to you.
When you withdraw from the entire purchase, we also refund the cost of the cheapest standard delivery we offered when you placed the order. Any surcharge for a more expensive delivery method will not be refunded. You pay the return shipping cost yourself. Any diminished value may be deducted following an individual assessment.
You may either arrange an exchange with us or return the item and place a new order. Email info@qbb.dk with your order number and the item you would like instead, so we can agree on the process and any price difference and shipping. Many items are one of a kind, so an exchange depends on what we have in stock.
To Quote Copenhagen ApS, Skagerrakvej 8, 2150 Nordhavn, Denmark, info@qbb.dk.
I/we hereby give notice that I/we wish to exercise the right of withdrawal in connection with the purchase of the following goods:
Goods: __________
Ordered on / received on: __________
Name: __________
Address: __________
Date: __________
Signature (only if notification is on paper): __________
You can copy the form into an email. Using the form is optional; another clear statement of withdrawal is also sufficient.
You have 24 months of statutory rights concerning defects under the Danish Sale of Goods Act. Contact us within a reasonable time after discovering the fault; a complaint within two months of discovery is always considered timely. Depending on the specific case, you may be entitled to repair, replacement, a price reduction or a refund. For a valid complaint, we cover reasonable and necessary shipping costs.
Email info@qbb.dk with your order number, a description and, if possible, photos. Arrange the return shipment with us.
Contact us first so we can try to resolve the matter together. If we cannot agree, you may complain to the Consumer Complaints Mediation Team at Nævnenes Hus, provided the conditions for handling the complaint are met. See the guidance and current monetary thresholds at naevneneshus.dk.
Read about the processing of customer information, newsletters and your rights in our Privacy policy. Martin Birkholm is the contact person.
