Shipping policy

Here is an overview of shipping prices and expected delivery. This information applies to purchases as a private customer.

Denmark

How much does delivery in Denmark cost?

Shipping costs DKK 49 including VAT for purchases below DKK 500. Shipping is free from DKK 500 inclusive. The threshold is calculated on the value of the goods after any discounts.

When will my parcel arrive?

We allow 1 business day for packing. Transit then takes 1–2 business days in Denmark and 3–4 business days in the EU. The total expected delivery time is therefore 2–3 business days in Denmark and 4–5 business days in the EU. Business days are Monday–Friday, excluding public holidays. Contact us for delivery times to the United Kingdom and other countries outside the EU.

EU & other countries

How much does delivery in the EU and United Kingdom cost?

Shipping costs EUR 7 including VAT for purchases up to and including EUR 67. Shipping is free for purchases over EUR 67. These prices apply to the EU outside Denmark and to the United Kingdom, but not to Ireland, Norway or Switzerland. The threshold is calculated on the value of the goods after any discounts.

Which currency do I shop in?

We quote prices in DKK for Denmark and EUR for the rest of Europe. The currency and total price applicable to your order are shown before payment.

What applies outside the EU?

Contact us for shipping prices and delivery times to Ireland, Norway and Switzerland. We do not ship to the USA. Delivery to other countries outside Europe is by prior agreement only.

Local import taxes, customs duties and the carrier's customs clearance fee may be added for deliveries outside the EU.

Your delivery

How is my order shipped?

We use GLS in Denmark and UPS home delivery abroad. You will see the delivery options available for your address at checkout.

Do the prices also apply to mattresses and seat cushions?

Yes, the stated shipping prices and free-shipping thresholds for Denmark and the EU also apply to mattresses and seat cushions.

What should I do if delivery is delayed?

Email info@qbb.dk with your order number so we can investigate the delivery.

Need help?

My parcel or item is damaged. What should I do?

Contact us with your order number, a description and, if possible, photos of the item and packaging. Please keep the packaging if possible. Read more under Returns & complaints.

How do I contact you?

Email info@qbb.dk or call +45 60 72 10 04. We are available Monday–Friday, 10:00–17:00, and aim to reply to your email within one business day.